Always Updating

The Atlantis sportsbook is just the latest refresh project in a continuing series of updates for the resort. “We find an area that needs updating, focus on that to completion, and move on to the next one,” says Gulling. That includes the guest rooms. “We took the rooms all the way down to the studs and, in some cases, changed the footprint of bathrooms and so on. It’s a constant process, and I think that truly sets the Atlantis apart from other properties. We are always working on something new to enhance it. We reinvest back in the property to make it better.”

And a big part of that refresh cycle is Crestron technology. “I remember when there were little volume controls in restaurants that adjusted two or three audio feeds, and that was it,” Gulling notes. “With Crestron solutions, we can control audio across the entire property from a single location to ensure consistency.” (The resort has also been investing in the Crestron XiO Cloud® technology management platform for staff access, control, and reporting on things such as room use.)

All of those elements allow for a high-end experience that’s repeatable with every visit, says Gulling. “I keep using the word ‘consistency,’ but that’s what this is all about. When you come here, you know exactly what to expect, and the technology we’ve deployed helps us accomplish that every time with just a few simple commands.

“Ultimately, this allows every member of the staff to focus solely on the guests and not on the technology.”