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Crestron and Axxess: A Great Guest Experience
Crestron and Axxess Industries, an ASSA ABLOY company, collaborate to seamlessly integrate guest room technology for an unparalleled guest experience and streamlined management
September 3

In an era where guest expectations are constantly evolving, hotels are seeking innovative solutions to enhance guest satisfaction and streamline operations. Crestron, a global leader in advanced technology solutions, and Axxess Industries, a renowned provider of innovative guest room devices, have joined forces to deliver a truly integrated experience that further enhances guest room technology.

This strategic relationship brings together the power of Crestron's infiNET EX® wireless communciations software code with Axxess's range of guest room-centric devices, including Doorbell, Do Not Disturb (DnD), and Make Up Room (MuR) functionalities. The result is an integration that elevates the guest experience while simplifying management for hotel staff.

A Vision for a Connected Guest Room

"This collaboration is a testament to our commitment to delivering innovative solutions that meet the evolving needs of the hospitality industry," says Michael Short, senior director of marketing for hospitality at Crestron. "By combining Crestron's advanced control systems with Axxess's guest room devices, we are creating a truly integrated experience that enhances guest satisfaction and simplifies hotel operations."

The integration of Crestron and Axxess technologies creates a unified guest room experience that goes beyond simple control. It's about creating an intuitive environment where guests can effortlessly interact with their surroundings while hotel staff can manage and monitor the room with ease.

Key Integration Benefits

Compatibility between Crestron and Axxess solutions delivers a multitude of benefits for both hotels and guests.

1. Seamless Guest Experience

  • Unified Control: Guests enjoy a unified experience with both Crestron and Axxess solutions working perfectly together. Whether it's a simple lighting and HVAC control with an Axxess doorbell or a luxurious suite with complete room control from Crestron, including audio, video, shades, lighting, and touch screens, paired with Axxess's Communications Module (CCMD) for DnD and MuR, your guests will experience a truly integrated and intuitive environment.
  • Personalized Comfort: Guests can customize their room environment to their preferences, adjusting lighting, temperature, and entertainment options with ease.
  • Enhanced Convenience: Guests can easily activate DnD and MuR functions from both Axxess and Crestron control points, such as keypads and touch screens, ensuring their privacy and service needs are met promptly.

2. Simplified Management

  • Centralized Control: Integrating all guest room technology onto a single Crestron platform simplifies management for hotel staff. One GRMS and PMS solution is all that's needed to manage the entire room, reducing complexity and streamlining operations.
  • Real-time Monitoring: Hotel staff can monitor the status of the entire room, including all Axxess and Crestron technology, directly from the PMS. This includes viewing the status of the room from the door panel outside, allowing them to see the status and ring the doorbell.
  • Improved Efficiency: The integration reduces the need for multiple systems and interfaces, simplifying staff training and minimizing potential errors.

3. Enhanced Guest Satisfaction

  • Elevated Comfort and Convenience: Guests appreciate the intuitive and personalized control over their room environment, leading to increased satisfaction and a memorable stay.
  • Improved Service: Integrating DnD and MuR functions ensures prompt service and a more responsive guest experience.
  • Enhanced Security: The system can enhance security by providing real-time monitoring of room status and access control.

4. Future-Proof Technology

  • Scalability: The solution can be implemented across various hotel projects, from budget-friendly to luxury properties, ensuring scalability and adaptability to different needs.
  • Flexibility: Hotels can choose the solution that best suits their needs, utilizing Crestron's custom solutions for complete control and flexibility or the user-friendly Crestron Home® OS for a streamlined and intuitive experience.
  • Open Architecture: The integration leverages open communication protocols, ensuring compatibility with existing systems and future upgrades.
Room Ready to Be Cleaned
Do Not Disturb

Axxess Products with Built-in infiNET EX Software

The following Axxess products now feature integrated infiNET EX software, ensuring frictionless communication and control within the Crestron ecosystem:

  • GRM (Guest Room Master): A two-button switch located inside the guest room, also integrating a doorbell. This compact device provides guests with easy access to essential functions, including DnD and MuR, and allows hotel staff to communicate with guests directly.
  • HCM (Hospitality Control Module): A wall-mounted module with a built-in chime. This discreet device offers a convenient way to control DnD and MuR functions, improving the guest experience while providing staff with a reliable way to manage room status.
  • HCM Ceiling Mount: A ceiling-mounted module with a built-in chime. This aesthetically pleasing device offers a convenient and discreet way to control DnD and MuR functions.
  • CCMD: A module located behind the wall, typically in the hallway electrical box behind the exterior door sign. This module provides a centralized hub for controlling DnD and MuR functions, ensuring consistent communication and reliable operation.
  • Plug-in Chime: A versatile device that plugs into a standard outlet. This simple solution offers a cost-effective way to integrate a chime into the guest room, providing a clear and audible notification for guests.
  • ADA Flasher: A wireless device that provides a visual notification for guests with hearing impairments, ensuring accessibility and inclusivity.

"The beauty of this relationship is that it caters to the diverse needs of the hospitality industry," says Michael Short. "Whether you're a budget-conscious hotel or a luxury property, this solution provides the flexibility and scalability to meet your specific requirements."

Custom Crestron and Crestron Home OS

Hotels have the option to choose the solution that best aligns with their brand and guest experience vision:

  • Custom Crestron: For hotels seeking complete control and customization, Crestron's custom solutions offer unparalleled flexibility. This approach allows hotels to tailor the guest room experience to their exacting and specific needs, creating a unique experience built just for them.
  • Crestron Home® OS: For hotels seeking a user-friendly and intuitive solution, the Crestron Home OS provides a streamlined and elegant interface, simplifies configuration and deployment, and delivers a world-class user experience for guests.

The Future of Guest Room Technology

Crestron and Axxess working together signifies a significant step forward in the evolution of Crestron’s guest room technology. By integrating third-party guest room devices with Crestron control systems, the two are setting a new standard for guest satisfaction and operational efficiency.

"We are excited to see how our combined technologies and expertise will further shape the future of guest room technology," says Michael Short. "By working together, we are creating a more connected, intuitive, and personalized experience for guests while empowering hotels to manage their operations more effectively."

How to Purchase from Axxess:

Please contact Axxess Industries directly for purchasing inquiries.

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Crestron Home® OS

With Crestron, everything in the home is controlled with ease on one intelligent platform. Your home becomes more secure, comfortable, and convenient.

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Hospitality Technology Solutions

Smart guest rooms that turn new visitors into repeat guests. Conference rooms that help them get down to business. Ballrooms that help them have a ball. Only Crestron enables you to provide premier, personalized guest service combined with robust, scalable, cost-effective property-wide monitoring and management. All on a single platform.

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